Privacy Policy
1. Introduction
ProBizSystems ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at probizsystems.com, use our OpenClaw AI solutions, or engage with any of our digital marketing and technology services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Fill out a contact form or request a consultation
- Subscribe to our newsletter or blog updates
- Register for an account or purchase our services
- Participate in surveys, promotions, or events
- Communicate with us via email, phone, or chat
This information may include your name, email address, phone number, company name, job title, billing information, and any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns, including:
- IP address and geographic location
- Browser type, version, and language preferences
- Operating system and device information
- Pages visited, time spent, and navigation patterns
- Referring URLs and search terms
- Click-through and conversion data
2.3 AI Service Data
When you use our OpenClaw AI solutions and business automation services, we may process data that you provide to or generate through these services, including conversation logs, workflow configurations, and integration data. This data is processed solely to deliver and improve the services you have engaged us to provide.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our AI solutions, digital marketing services, and technology consulting
- Communication: To respond to your inquiries, send service updates, and provide customer support
- Marketing: To send promotional materials, newsletters, and information about new services (with your consent)
- Analytics: To analyze website usage, measure campaign effectiveness, and improve user experience
- Security: To detect, prevent, and address technical issues, fraud, and security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- AI Training: To improve our OpenClaw AI models and automation workflows, using anonymized and aggregated data only
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activity. These include:
- Essential Cookies: Required for the website to function properly, including session management and security features
- Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness
You can manage your cookie preferences through the cookie consent banner on our website or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers, cloud hosting)
- AI Platform Partners: With AI infrastructure providers necessary to deliver our OpenClaw solutions, subject to strict data processing agreements
- Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of ProBizSystems, our clients, or others
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
- With Your Consent: When you have given us explicit permission to share your information
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection best practices
- Incident response procedures for potential data breaches
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
8. Your Rights and Choices
8.1 General Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to the processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
- Withdrawal of Consent: Withdraw consent at any time where we rely on consent for processing
8.2 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
8.3 European Residents (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal bases for processing your information include consent, contractual necessity, legitimate interests, and legal obligations.
9. Third-Party Links
Our website may contain links to third-party websites, services, and applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:
ProBizSystems