Customer Service Automation
AI support that handles the routine and escalates the rest
Support queues often contain recurring questions alongside cases that require empathy, judgment, account access, or authority. We build an AI-assisted first line for the approved routine work so the team can spend more attention on the cases that need a person.
It is configured from approved tickets, policies, and knowledge, with explicit rules for what it may answer, what requires review, and what must escalate. The handoff preserves the conversation and the reason a person is needed.
What you get
- A knowledge base built from your real tickets, docs, and FAQs
- AI configured around approved policy, tone, and knowledge boundaries
- Tiered authority and escalation with a clean human handoff
- Integration with the selected support channels
- Scenario-based testing before launch, plus ongoing review and tuning
- Optional ClawNex monitoring so you can see exactly what the AI is doing
How it works
1. Knowledge base
We sample and classify the recurring questions, exceptions, and escalation cases in your support history.
2. Configure
The AI gets your tone and your policies, with explicit rules for what it resolves and what escalates.
3. Test
Tested against representative and difficult cases before any customer-facing authority is enabled.
4. Launch & tune
Launch in controlled stages with visible review, a manual fallback, and ongoing refinement based on evidence.
Who it's for
For teams with recurring support volume, including e-commerce, SaaS, and subscription businesses, that want faster responses without losing the human touch where it counts.