Customer Service Automation
AI support that handles the routine and escalates the rest
A large share of support tickets are the same handful of questions asked a thousand ways. We build an AI support layer that handles those instantly — accurately, in your voice, around the clock — so your team spends its time on the cases that actually need a person.
It's built on your real tickets and policies, with clear escalation rules. The AI resolves what it should; everything else reaches a human with the full conversation attached. No dead ends, no robotic loops.
What you get
- A knowledge base built from your real tickets, docs, and FAQs
- AI configured in your tone and empowered by your actual policies
- Tiered escalation: AI resolves tier 1, humans get a clean handoff
- Multi-channel: email, chat, Slack, Discord
- Graded testing before launch, plus ongoing tuning
- Optional ClawNex monitoring so you can see exactly what the AI is doing
How it works
1. Knowledge base
We extract every recurring question from your support history and organize it.
2. Configure
The AI gets your tone and your policies, with explicit rules for what it resolves and what escalates.
3. Test
Graded against sample tickets until it's accurate and on-brand — before any customer sees it.
4. Launch & tune
Soft launch with full review, then full launch with escalation-only review and ongoing refinement.
Who it's for
For teams with recurring support volume — e-commerce, SaaS, subscription businesses — that want faster responses without losing the human touch where it counts.